1. Introduction
1.1. These regulations define the rules for posting and sharing reviews about the services of the company Avangardo Ltd. (hereinafter referred to as “the Company”).
1.2. The reviews published on the website come exclusively from Google My Business. These reviews are published automatically, without any interference with their content or order.
1.3. The Company makes every effort to ensure the authenticity and transparency of the reviews presented on the website.
2. Rules for publishing reviews
2.1. The reviews displayed on the website are from customers who have actually used the Company’s services.
2.2. Reviews are collected and verified in accordance with Directive (EU) 2019/2161 and Regulation (EU) 2019/1150 of the European Parliament and of the Council regarding the transparency of consumer reviews.
2.3. The Company does not remove negative reviews unless they violate the provisions of these regulations.
3. Verification of reviews
3.1. The Company employs review verification procedures to confirm that they come from customers who have used the services. This procedure includes:
- Checking transaction history or concluded contracts.
- Sending invitations to leave a review only to customers who have actually used the services.
- Analysis of reports regarding the authenticity of reviews.
3.2. In case of doubts about the authenticity of a review, the Company commits to conducting an analysis within 14 business days.
4. Prohibitions regarding posting reviews
4.1. It is forbidden to post reviews:
- Without prior use of the Company’s services.
- That violate the personal rights of the Company, its employees, or third parties.
- Containing vulgar, offensive, advertising content, or content not compliant with universally applicable law.
- Fulfilling the criteria of unfair competition as defined by the Act of April 16, 1993, on combating unfair competition.
- By paid users to artificially increase or decrease the Company’s rating.
5. Information on review publication
5.1. Reviews are published in their original form, without editing by the Company.
5.2. Reviews contain the nickname or name and surname of the user as provided in Google My Business.
5.3. The Company informs that all reviews published on the website are independent reviews and does not influence their content or order of display.
6. Procedure for reporting irregularities
6.1. Every user of the website has the right to report a review for verification using a dedicated contact form or email.
6.2. The Company undertakes to take appropriate actions to verify the authenticity of the review within 14 business days after receiving the notification.
7. Final provisions
7.1. The regulations come into force on the day of their publication on the Company’s website.
7.2. The Company reserves the right to change the regulations, which will be communicated to users by publishing the amended version of the regulations on the website.
7.3. Any disputes arising from these regulations will be resolved in accordance with the universally applicable provisions of Polish law.